Terms, Conditions and Policies

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MedPharmaChem Terms Conditions and Policies

By using this website you agree to the terms, conditions & policies outlined.

The terms, conditions and policies outlined below relate to MedPharmaChem.com which is a legal trading name of the business MedPharmaChem

Delivery Policy:

After ordering online, you will receive an email confirmation containing your order details to the email address you have used when placing your order or to open your account with MedPharmaChem.

We do not post goods (unless by prior arrangement) so prior to placing an order we suggest you check our delivery page to determine if  we service your area and the appropriate allocated delivery days for your region. If you miss the order deadline for the next delivery day within your region, your order will automatically be allocated to the next available delivery day following that.

A fulfilment email is sent out when order is packed and ready to be dispatched and provides customers with an appropriate delivery timeframe.

Delivery of goods in your absence:

MedPharmaChem.com  cannot be held responsible for any unforeseen damage or theft to your order when delivered to your nominated address in your absence. If you are concerned regarding possible theft or damage to your goods in your absence we encourage you to use the “notes” section when ordering to advise of a preferred secure area of your property to deliver to.

Delivery of refrigerated goods:

MedPharmaChem provides refrigerated items, which at the time of delivery will be at a temperature in accordance with relevant Food Health & Safety standards.

If a customer is not expected to be home at the time of delivery, we recommend provision of a cooler box, bag, esky with ice packs (or similar) to enable refrigerated goods to be kept within a safe relevant temperature range until the customer returns and can refrigerate.

In the event that a customer fails to leave a cooler bag (or similar) out for their refrigerated items to be placed within the items will be left with other non refrigerated items at the customer’s risk and we accept no responsibility for spoiled items.

Pre ordered items:

Certain items that we don’t regularly stock will be offered on a pre order arrangement at a discounted rate.If a product is being pre-ordered please refer to the specific timeframes for delivery and ordering conditions relating to that particular product within the product description. From time to time a product may become out of stock / unavailable from a supplier and in this instance we will contact the customer to advise them and offer an alternate product (if appropriate) and / or process a refund (if / where appropriate)

If you wish to query a delivery please contact us at chhaberindia@gmail.com

Refund & Returns Policy:

At MedPharmaChem we pride ourselves on the provision of fresh Certified Organic and Biodynamic produce so if for any reason you are not completely satisfied with your purchase please contact us within 24 hours of receipt of your delivery to discuss. Blemishes on the skin or fruit & vegetables are normal within the Organics industry however you should still expect your fruit to be fresh.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

Products that are discounted due to their inferior quality will be referred to as “Juicing or saucing” quality and no refunds will be provided for these items.

If for some reason an item is out of stock at the time of delivery, time permitting, we will contact the customer to offer an equivalent alternate product or a refund will be processed within 48 hours (generally earlier).

Security Policy

MedPharmaChem uses the Razor Pay Payment Gateway for its online credit card transactions. Razorpay processes online credit card transactions for thousands of merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Razorpay gateway are secured payments.

– Payments are fully automated with an immediate response.

– Your complete credit card number cannot be viewed by MedPharmaChemor any outside party.

– All transactions are performed under 128 Bit SSL Certificate.

For more information about razorpay and online credit card payments, please visit www.razorpay.com

For any policy queries contact:

Customer Care:+91 9082180818 / +91-22-67100333   Email: chhaberindia@gmail.com

Address:- Plot B31A17 Shree Siddivinayak Plaza Lane, Opp City mall New Link Road, Andheri West Mumbai, 400053 India